Privacy notice
Acadiem Academic Technology Consortium (“Acadiem,” “we,” “us,” or “our”) respects your privacy. This Privacy Notice explains how we collect, use, disclose, and protect personal information when you visit or use acadiem.com (the “Website”), create an account, purchase or request software, contact us, or otherwise interact with our services.
Information We Collect
Depending on how you use our Website and services, we may collect:
- Contact and account information, such as your name, email address, phone number, institution, department, job title, username, and password.
- Transaction information, such as products requested or purchased, license information, order history, billing details, and payment-status information.
- Payment-card information is processed by our payment provider and is not stored by Acadiem except as necessary to complete or document a transaction.
- Institutional information, such as the educational institution or organization you represent and your eligibility for academic pricing.
- Communications, including messages, support requests, surveys, and feedback you send to us.
- Usage and device information, such as IP address, browser type, device identifiers, pages viewed, referral source, and interactions with the Website.
- Cookie and similar-technology information, as described in our Cookie Notice or cookie banner.
How We Use Information
We may use personal information to:
- Provide, operate, and improve our Website, platform, and services.
- Create and manage accounts, verify eligibility, and process orders or software requests.
- Deliver software, licenses, support, and communications related to your account or transaction.
- Analyze institutional software requirements, usage patterns, and procurement opportunities.
- Identify opportunities to improve product availability, pricing, license management, procurement, and support.
- Respond to inquiries, provide customer service, and resolve technical or account issues.
- Send service-related notices and, where permitted by law, marketing communications.
- Protect against fraud, misuse, security incidents, and unlawful activity.
- Comply with legal obligations and enforce our agreements.
How We Share Information
Acadiem may share personal information with:
- Software pulishers, distributors and service providers when necessary to fulfill an order, provide a license, deliver support or operate our services.
- Your institution or organization, when information is necessary to verify eligibility, administer institution-sponsored access, manage licenses, or support procurement.
- Service providers that help us operate the Website and business, including hosting, payment processing, analytics, communications, security, and support providers.
- Professional advisers, regulators, law enforcement, or other third parties when required by law or necessary to protect rights, safety, property, or security.
- Successors or affiliates in connection with a merger, acquisition, financing, reorganization, or sale of assets.
We do not sell personal information for money. [Confirm whether Acadiem “shares” personal information for cross-context behavioral advertising before publishing.]
Cookies and Analytics
We may use cookies and similar technologies to operate the Website, remember preferences, understand Website use, improve performance, and support security. You can control certain cookies through your browser settings and, where available, our cookie preference tool. Disabling some cookies may affect Website functionality.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, meet contractual and legal obligations, resolve disputes, maintain security, and enforce our agreements. Retention periods may vary based on the nature of the information and the purpose for which it was collected.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to object to or restrict certain processing.
To exercise a privacy right, contact us at support@acadiem.com. We may need to verify your identity before responding. You may opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us.
Children’s Privacy
Our Website and services are intended for higher-education institutions, organizations, and their authorized users. They are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
Third-Party Links
The Website may link to third-party websites or services. Acadiem is not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy notices.
Contact Us
If you have questions or concerns about this Privacy Notice or our privacy practices, please contact us.